99db Frequently
Asked Questions

99db requires a valid government-issued photo ID for KYC verification — the most commonly accepted document is the Bangladesh National Identity Card (NID). Alternatively, a valid passport or driving licence is accepted. You may also be asked to provide a selfie holding your ID. Verification is typically completed within 24 hours of document submission.

The minimum age to register and play on 99db is 21 years old. This applies to all players in Bangladesh without exception. We verify player age during the KYC process using government-issued ID documents. Accounts found to belong to under-21 players are closed immediately and any funds are returned to the verified payment source.

You can reset your 99db password by clicking the "Forgot Password" link on the login page. Enter the mobile number or email address linked to your account and you will receive a one-time reset code. Enter the code, set a new strong password, and log in. If you do not receive the reset code within 5 minutes, check your spam folder or contact our support team via live chat.

No. 99db strictly enforces a one-account-per-player policy. Duplicate accounts are a violation of our Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any bonus funds. If you have lost access to your original account, please contact our support team at [email protected] rather than creating a new one.

To deposit via bKash on 99db, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit (minimum ৳200), and follow the on-screen instructions to complete the bKash transaction from your mobile wallet. Deposits via bKash are credited to your 99db account within 1–5 minutes in most cases.

bKash deposits on 99db are typically credited within 1 to 5 minutes of a successful transaction. During peak hours — particularly during live BPL or IPL match days — processing may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact our 24/7 live chat support with your bKash transaction ID and our team will resolve it promptly.

The minimum deposit amount on 99db is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other supported banks have a minimum of ৳500. There is no maximum deposit limit under normal account conditions, though high-value deposits may trigger an additional verification step.

Yes, 99db fully supports both deposits and withdrawals via Nagad mobile banking. The process is identical to bKash — navigate to the Cashier section, select Nagad, and follow the in-app instructions. Nagad deposits are credited within minutes. Withdrawal processing to Nagad typically takes between 15 minutes and 2 hours, subject to daily processing windows.

The minimum withdrawal amount on 99db is ৳500 for mobile wallet methods such as bKash, Nagad, and Rocket. For bank transfer withdrawals to accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or City Bank, the minimum is ৳1,000. Withdrawals are subject to completed KYC verification — unverified accounts cannot process withdrawals.

Withdrawal times on 99db vary by method. bKash, Nagad, and Rocket withdrawals are typically processed within 15 minutes to 2 hours during business hours (Bangladesh Standard Time, UTC+6). Bank transfers to local banks such as Dutch-Bangla, BRAC, or Sonali Bank take 1–3 business days. All withdrawals are reviewed by our payments team before processing to protect account security.

99db does not charge any platform-level fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. 99db absorbs processing costs on its end.

Yes, 99db offers a full range of betting markets on Bangladesh Premier League (BPL) cricket matches. Available markets include match winner, top batsman, top bowler, total runs (over/under), innings runs, and many in-play live betting options. Odds are updated in real time throughout each BPL fixture. You can also bet on IPL, T20 World Cup, and international matches featuring the Bangladesh Tigers.

99db features slot games from the world's leading providers including Pragmatic Play, NetEnt, Microgaming, Habanero, and Spribe. The library covers classic 3-reel slots, modern 5-reel video slots, Megaways titles, and jackpot games. All games are sourced directly from licensed studios and run on certified RNG (random number generator) engines to ensure fair outcomes on every spin.

Yes, the full 99db live casino experience is available on mobile devices. The platform is optimised for Android and iOS browsers — no app download is required. Live dealer games including Baccarat, Roulette, Blackjack, Teen Patti, and Andar Bahar from providers like Evolution Gaming and Ezugi stream smoothly on 4G and Wi-Fi connections available across Dhaka, Chittagong, Sylhet, and other cities in Bangladesh.

RTP (Return to Player) on 99db slot games varies by title, but most games from major providers like Pragmatic Play and NetEnt carry RTPs between 94% and 97%. The RTP for each game is displayed in the game's information panel before you start playing. RTP is a statistical average over millions of spins and does not guarantee individual session outcomes — always play within your budget.

Yes. All casino and slot games on the 99db platform use certified Random Number Generator (RNG) technology that is independently audited by the game studios' own testing bodies. Sports betting odds are generated by verified pricing algorithms with no manual manipulation. 99db only partners with reputable game studios whose titles carry recognised fair-play certification. You can check a game's certification details in its information panel.

The 99db welcome bonus is available to all newly registered players who complete KYC verification and make their first deposit. The offer details and bonus amount are displayed on the promotions page within your account dashboard after registration. To claim the bonus, opt in via the promotions page before making your qualifying deposit. Bonuses are credited to your account within minutes of a qualifying deposit being processed.

Wagering requirements on 99db bonuses specify how many times the bonus amount must be bet before it can be withdrawn. The specific multiplier varies by promotion and is clearly stated in the terms attached to each offer on your promotions page. Sports betting wagers on cricket markets, live casino bets, and eligible slot spins all count towards wagering. Some game types may contribute at a reduced rate — check the individual promotion terms.

Yes, all 99db bonuses carry an expiry period that begins from the date the bonus is credited to your account. The expiry window varies by promotion but is always clearly stated in the bonus terms — typically between 7 and 30 days. If wagering requirements are not met before the expiry date, the bonus amount and any winnings derived from it are forfeited automatically by the system.

99db operates a loyalty programme that rewards consistent players with points for every bet placed on cricket, live casino games, and slots. Accumulated points can be exchanged for bonus credits or used to unlock VIP tier benefits including enhanced withdrawal limits, dedicated account managers, priority customer support, and exclusive tournament invitations. More details on the current loyalty structure are available in your account dashboard under the Rewards section.

Whether a bonus can be used across both cricket betting and casino games depends on the specific promotion. Some 99db bonuses are product-specific — for example, a sports welcome bonus may apply only to cricket, BPL, and other sports markets, while a casino bonus applies only to slots and live dealer games. Multi-product bonuses that cover both verticals are clearly labelled as such on the promotions page. Always read the individual bonus terms before opting in to confirm which games and bet types are eligible.

99db uses industry-standard 256-bit SSL encryption to protect all data transmitted between players and the platform. Financial transactions are processed through verified payment gateways, and player funds are held in segregated accounts separate from operational funds. All games are sourced from certified providers with independently audited RNG systems. We do not share personal data with unauthorised third parties — see our Privacy Policy for full details.

99db operates as an online gaming and betting platform serving English-speaking players in Bangladesh. We provide a safe and reliable platform with SSL encryption, fair play certification, and responsible gaming tools. We recommend all players review their local regulations and make an informed decision about participation. 99db promotes responsible, adult-only gaming and maintains strict age verification for all accounts.

To self-exclude from 99db, go to your account settings and select the Responsible Gaming section. Choose the self-exclusion option and select your preferred exclusion period: 6 months, 1 year, 2 years, or permanent. Self-exclusion takes effect immediately. You can also request self-exclusion directly by emailing [email protected] with the subject line "Self-Exclusion Request". All marketing communications stop immediately upon activation.

Yes. 99db allows players to set daily, weekly, or monthly deposit limits directly from their account settings under the Responsible Gaming section. Once a limit is set, it takes effect immediately. Reducing a limit is instant. Increasing a limit is subject to a mandatory 7-day cooling-off period before the new higher limit is applied, giving you time to reconsider the change.

99db customer support is available 24/7 via live chat inside the platform, with an average response time of under 3 minutes. You can also reach us by email at [email protected] — email responses are guaranteed within 12 hours. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and handles queries in English covering accounts, payments, games, bonuses, and responsible gaming.