Responsible
Gaming at 99db

Set a maximum amount you are willing to deposit into your 99db account over a defined period. You can choose a daily, weekly, or monthly deposit limit. Once your limit is reached, no further deposits will be accepted until the period resets.

Limits can be reduced immediately at your request. Increases to a deposit limit take effect only after a mandatory 7-day cooling-off period — giving you time to reconsider. Limits are denominated in Bangladeshi Taka (৳).

Define the maximum amount of time you are permitted to spend in a single gaming or betting session. When your session limit is reached, you will receive a prominent on-screen alert and will be logged out automatically if you do not manually exit within 5 minutes.

You can set session limits for 30 minutes, 1 hour, 2 hours, or a custom duration. Session reminders at the halfway point are also available for players who want a lighter-touch nudge.

Set a maximum net loss threshold over a chosen time period. If your cumulative losses reach the limit you have defined, your account will be blocked from further betting or gaming activity for the remainder of that period, regardless of your current balance.

Loss limits apply across all 99db products — cricket betting, live casino, and slot games — so you have a single, unified cap on how much you can lose. These limits are independently verified by our platform systems and cannot be manually overridden by support staff at a player's same-day request.

If you feel you need a short break from 99db, you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account will be suspended — you will be unable to log in, deposit, place bets, or play casino games.

Withdrawals remain available during a time-out so you can always access your funds. Time-outs are activated instantly and cannot be reversed before the chosen period expires. Promotional communications are paused for the duration.

Self-exclusion is a longer-term measure for players who feel they need a significant break from gambling. You can self-exclude for 6 months, 1 year, 2 years, or permanently. Once activated, your account is fully suspended and you will not be able to create a new account on the 99db Platform.

During self-exclusion, 99db will make all reasonable efforts to identify and close any new accounts opened by the same individual. Any remaining balance will be refunded to your verified payment method (bKash, Nagad, Rocket, or bank account). All marketing communications will cease immediately.

Self-exclusion can be requested via your account settings or by contacting support at [email protected]. Reinstatement after the chosen period requires a formal written request and a mandatory 7-day reflection period before access is restored.

Reality check notifications are periodic pop-up messages that appear during your play session to remind you how long you have been playing, how much you have deposited during the session, and your net win or loss position. You can set reality checks to appear every 15, 30, or 60 minutes.

When a reality check alert appears, you have the option to continue playing, review your session summary, or exit the game. These prompts are designed to counter the natural tendency to lose track of time and money during extended play — particularly relevant when watching live BPL or T20 matches late into the evening Bangladesh Standard Time.